Terms of use.

1. Who these terms apply to

These Terms of Use govern your use of the Esim Free website at esimfree.io, including browsing the site, creating and managing an account, using the customer dashboard, and placing orders through our checkout. The seller and website operator is ESIM FREE, a service operated by TRIVA LLC, a limited liability company organised in the USA. Wherever these terms refer to “Esim Free”, “we”, “us” or “our”, we mean ESIM FREE.

This page covers use of the website, accounts, and the purchase process only. It is distinct from the Subscriber Agreement, which governs the eSIM service itself, connectivity over the E& and du networks, renewals, refunds for service, fair use of data, and suspension of service. The full Subscriber Agreement is published at Subscriber Agreement and forms part of your contract with us alongside these terms and the Refunds page at Refunds page. If there is ever a conflict between this page and the Subscriber Agreement about the connectivity service itself, the Subscriber Agreement prevails. By accessing the site, creating an account, or placing an order, you agree to these terms; if you do not agree, please do not use the site.

2. Eligibility, accounts, and credentials

You must be at least 18 years old, or the age of majority in your place of residence, to create an account or place an order. When you register, you must provide accurate, current, and complete information, principally a valid email address you control, and keep it up to date in your dashboard, because your eSIM QR codes, renewal notices, and support correspondence are all sent to that address. One person may hold only the accounts they genuinely operate; creating accounts with false identities, disposable addresses used to evade enforcement, or details belonging to someone else is prohibited.

Your login credentials are personal to you. You are responsible for keeping your password confidential, for all activity conducted through your account whether or not you authorised it, and for any orders, renewals, or referral rewards attributed to it. Account sharing is not permitted: you must not share your password, lend or sell your account, or allow another person to check out through it, because each subscription, eSIM profile, and referral code is tied to a single account holder and sharing breaks our fraud, billing, and support records. If you suspect unauthorised access, change your password immediately and contact support. We may treat any instruction received through your logged-in account as coming from you.

3. Ordering, checkout, and when the contract is formed

To subscribe, you choose a plan term, confirm your email and compatibility details at checkout, and pay through our checkout flow. Prices and plan features shown on the site and repeated on the checkout summary form part of your offer to buy. Because eSIM delivery depends on stock, network provisioning, and successful payment, clicking “pay” or “subscribe” is your offer to purchase, not our acceptance. Our contract with you is formed when we have successfully charged your payment method and issued your order confirmation, normally within minutes, when your eSIM QR code is made available in your dashboard and sent to your account email. If payment fails, provisioning fails, or we detect suspected fraud, no contract is formed and any pending authorisation hold is released by your bank in its own time.

We may refuse, cancel, or limit any order where we reasonably suspect fraud, payment abuse, chargeback abuse, bot or bulk purchasing, circumvention of referral or pricing rules, or a manifest pricing or description error on the site. Where we cancel an unfulfilled order before the eSIM QR is issued, you are not charged, or any charge taken is reversed. Nothing in this section affects the Subscriber Agreement once service has been activated, or your rights described in the renewals and refunds summary below.

4. Prices, currency, taxes, and payment processing

All prices are displayed and charged in United Arab Emirates dirhams (AED). Current plan prices are 1 month at 440 AED, 6 months at 2,040 AED, and 12 months at 2,880 AED, each charged in full in advance for the whole term. The price you pay is the total shown at checkout for the selected term; there are no setup fees and no VAT is charged, because supply is made by our US company as a digital supply. Your bank or card issuer may apply its own foreign-transaction or currency-handling charges on top of the AED amount, which are between you and your bank.

Payments are processed securely by Stripe, our third-party payment processor; your full card details go directly to Stripe and are never stored on our servers in readable form. By paying, you authorise Stripe to charge the payment method you provided for the amount shown, and you represent that you are authorised to use it. We may use Stripe fraud-screening signals and standard verification checks such as 3-D Secure, and we may ask you to verify ownership of the payment method before releasing a QR code. Chargebacks or payment reversals sought in bad faith, or after service has been delivered and used, are treated as a breach of these terms and may lead to account suspension in addition to any collection of sums properly due.

5. Renewals, cancellation, and refunds, summary

Plans are subscriptions that renew automatically for the same term unless you cancel. Each Stripe subscription renews on each anniversary minus 2 days so that provisioning completes before expiry, and a failed renewal payment is retried for 48 hours before the subscription is treated as lapsed, all as detailed in the Subscriber Agreement. You can cancel at any time from your dashboard or by contacting support, and cancellation stops future renewals while your current paid service stays on until the end of the paid term. Cancelling does not by itself generate a refund for time already paid for; refunds follow the position summarised here and detailed on the Refunds page.

In summary: monthly plans are refundable only before the eSIM QR code is issued, and longer terms are considered for pro-rata refunds at the company’s discretion, as set out at Refunds page, which forms part of these terms. If your eSIM never installs because of a fault on our side, contact support promptly so we can fix it or make it right under the Refunds page.

6. Referral programme, summary

Esim Free operates a referral programme under which both the referrer and the invited friend receive 5% off, matched to the duration of the qualifying plan, with no cap on the number of successful referrals. That sentence is only a summary: eligibility, how codes are issued and redeemed, duration matching, stacking rules, and what counts as a qualifying purchase are set exclusively by the full referral terms published at full referral terms, which govern the programme and form part of these terms. If the summary on this page ever differs from the referral terms page, the referral terms page prevails.

Referral codes are personal to the account that earned them and must be shared honestly with people you genuinely know, not posted to coupon farms, advertised as cash equivalents, or generated through self-referrals, fake accounts, or manipulated checkouts. We may withhold, cancel, or claw back referral rewards and suspend accounts where we reasonably conclude the programme is being abused.

7. Acceptable use of the site and dashboard

You may use the site and your dashboard for their intended purposes only: learning about plans, checking compatibility and coverage, managing your account and subscription, downloading your own QR codes, contacting support, and participating honestly in the referral programme. You must not probe, scan, or test the vulnerability of the site, circumvent authentication, rate limits, or access controls, use bots, scrapers, or automated purchasing tools, resell or broker accounts, QR codes, or dashboard access, submit false chargebacks or payment claims, impersonate any person or misrepresent your identity, upload malware or interfere with the site’s operation, or use the site or dashboard for any unlawful purpose, including any use that would breach UAE telecommunications rules applicable to the underlying service.

You must also not misuse support channels or community features: no spam, harassment, threats, or obscene material, no submission of other people’s personal data without their consent, and no attempt to extract other customers’ information through social engineering of support. We monitor for abuse using standard rate limiting, fraud signals, and manual review, and breaches of this section may lead to throttled access, suspended checkout, or account action under the suspension section below, in addition to any legal remedies.

8. Intellectual property and brand

Everything on the site, text, pricing presentation, graphics, logos, icons, imagery, layout, and software, is owned by or licensed to ESIM FREE and protected by copyright, trade-mark, and other intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the site for personal, non-commercial purposes in accordance with these terms. You must not copy, reproduce, republish, frame, scrape, or create derivatives of substantial parts of the site, use our trade marks, logos, or “Esim Free” branding in a way that suggests endorsement or affiliation without written permission, or remove any proprietary notices. Press, partnership, or affiliate use of our brand requires prior written consent.

Network names such as E& and du, and the marks of Stripe, Apple, and Google mentioned on the site, belong to their respective owners; our reference to them describes compatibility, carriage, or payment processing and does not imply endorsement by or affiliation with those companies.

9. Your content: support messages, reviews, and feedback

When you write to support, submit a review or testimonial, or send ideas and feedback, you keep ownership of your words, but you grant ESIM FREE a worldwide, royalty-free, non-exclusive licence to use, reproduce, store, and display that content to operate, support, and improve our service, for example to answer your ticket, train support quality processes, diagnose faults, and, where you have clearly submitted a public review or consented to a testimonial, to publish it in anonymised or attributed form. You must not submit content that is unlawful, defamatory, infringing, or that discloses someone else’s personal data, credentials, or payment details; never include full card numbers or passwords in support messages.

We may remove or decline to publish content that breaches these terms, exposes personal data, or appears to be fake, incentivised without disclosure, or posted through the referral-abuse patterns described above. If you believe published content infringes your rights, contact us and we will review it promptly.

10. Third-party services and links

Checkout payments are handled by Stripe and subject to Stripe’s own terms and privacy notice in addition to ours; eSIM installation and device behaviour depend on Apple, Google, and your handset maker’s software and on their terms; and connectivity itself is carried over the E& and du networks under the Subscriber Agreement. Our site may also link to third-party pages for information or convenience. We do not control third-party services, cannot guarantee their availability or conduct, and are not a party to your separate relationship with them. Your use of a third-party service is at your own risk under that provider’s terms, and any dispute about Stripe billing mechanics, app-store behaviour, or device compatibility should be raised with the relevant provider as well as with us so we can help where the issue touches our own obligations.

11. Disclaimers and limitation of liability for the site

The site, dashboard, and checkout are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that product descriptions, coverage maps, compatibility guidance, or dashboard status information will always be complete or current. Compatibility and coverage content is guidance only: actual eSIM support depends on your specific device model, lock status, and software, and actual speeds and coverage depend on the partner networks, load, and location, as the Subscriber Agreement explains.

To the maximum extent permitted by law, our total liability arising from or connected with the site, your account, or the purchase process, whether in contract, tort, or otherwise, is limited to the amount you paid for the plan term in which the claim arose, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, even if advised of their possibility. Nothing here limits liability that cannot legally be limited, or your rights under the Subscriber Agreement once service is active.

12. Suspension and termination of accounts

We may suspend, restrict, or close accounts and block checkout where reasonably necessary: suspected fraud or payment abuse, chargeback abuse, breach of the acceptable-use or referral rules, account sharing or resale, unlawful activity, abusive conduct toward support staff, or a legal or processor requirement to do so. Where practical we will notify you at your account email and explain how to appeal or put things right, but immediate action without prior notice may be required for active fraud, security threats, or network harm.

You may close your account at any time by contacting support; closing your account stops future renewals but does not itself refund the current paid term, which is governed by the Refunds page and the Subscriber Agreement. Termination of your website account does not automatically terminate an active eSIM service term already provisioned, and service-side termination is governed by the Subscriber Agreement. Provisions that by their nature should survive, including payments due, intellectual property, user-content licences, liability limits, and governing law, survive closure.

13. Governing law

These Terms of Use, the Subscriber Agreement, and any dispute arising from or connected with the site, your account, or a purchase are governed by the laws of the USA, without regard to conflict-of-law rules, consistent with the governing-law clause of the Subscriber Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If any provision of these terms is held unenforceable, the remaining provisions continue in full force, and the unenforceable provision is modified only so far as necessary to make it enforceable.

14. Changes to these terms

We may update these Terms of Use as the site, plans, payment flows, referral mechanics, or applicable law evolve. Material versions will be posted on this page with a revised “Updated” date, and for significant changes affecting accounts or checkout we will additionally highlight the change on the site or by email to the account address before it takes effect. Your continued use of the site or dashboard after updated terms take effect constitutes acceptance; if you do not accept an update, you should stop using the site and cancel future renewals. Orders already accepted remain governed by the terms in force at acceptance together with the Subscriber Agreement version referenced at purchase, except where the law requires otherwise.

15. Contact

For questions about these terms, your account, an order, or anything on this page, contact support at support@esimfree.io, we reply within 24 hours, or through the contact page page and the in-site support chat. Formal notices to ESIM FREE should be sent to the same address with “Legal notice” in the subject line until a separate legal address is published here. Privacy questions are additionally addressed in our Privacy notice and cookie questions in our Cookies notice, linked in the site footer.